FAQ

1. How long does delivery take?

We ship all orders within 10–15 business days after purchase. Delivery time varies by country (average 2–7 business days after dispatch).

2. How can I select a pickup point?

For Packeta shipping, you can select your preferred pickup point after completing your order, on the Thank You page or via the email you receive.

3. Are the diaries handmade?

Yes! Each charm is carefully hand-assembled, which means production and packaging may take a little longer, especially during peak periods. We kindly ask for your patience.

4. In which languages are the planners available?

The 2026 edition will be available in English and Hungarian. We plan to expand to more languages in the future.

5. Can I return my order if I change my mind?

Due to the handmade and limited-edition nature of our products, we only accept returns for damaged or incorrect items. Please see our Refund Policy for details.

6. Do you ship worldwide?

Yes, we currently ship to EU countries, the UK, and the USA. Shipping rates depend on your region. Additional customs duties or import taxes may apply for non-EU destinations.

7. Can I customize my Diamina planner?

Yes! Each planner comes with 5 charms included, and you can purchase additional charms to make it truly yours.